How long does my order take to ship?

Each Herthentic order is thoughtfully prepared with care to ensure you receive the highest quality products.

Please allow 5–7 business days for order processing before your package ships. During periods of high order volume, new product launches, or holidays, processing times may be slightly extended. Once your order has shipped, you will receive a confirmation email with tracking information so you can follow your package every step of the way.

We truly appreciate your patience and support as we carefully prepare each order. Thank you for allowing Herthentic to be part of your daily routine.

XO, Your Daily Routine Homegirl

Do you offer international shipping? 

Because we are a new small business, international shipping is not offered as this time. Please check back soon, as we are growing and will offer this option soon.

What is your return policy? 

Due to the nature of our products, all sales are final. We are unable to accept returns or offer refunds on food-grade supplements, teas, skincare, body care, or other personal care products for health, safety, and quality assurance reasons.

Your satisfaction is incredibly important to us. If your order arrives damaged, incorrect, or there is an issue with your purchase, please contact our Customer Care team within 7 days of delivery. We are committed to making it right and will gladly work with you to provide a replacement or appropriate resolution when applicable.

At Herthentic, your trust means everything to us. We stand behind the quality of every product we create because your satisfaction is our guarantee.

Thank you for choosing Herthentic and allowing us to be part of your daily routine.